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By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
1.We lucubrated the original hand drawing platemaking in order to use suitable material to show the quality of original works. They will wear comfortably.
2.Delicate and solid tailoring
3.Due to the professional designer as our fashion design producer, clothes are much closer to the original design.
Q: How much will it cost?
A: We will never ask you if you want to do the cheap way or the expensive way, because we only have one high standard: we use best(or most suitable) material and with best workmanship. If you are looking for a $50 costume for Halloween, there are better places to shop. The following examples will give you rough idea of how much we charge for commissions, price include shipping.
Q: How long will it take to make
A: We are very flexible and can arrange our working plan according to your deadline.
If you are interested in doing a commission, there are three steps you need to take:
1. Send us as many pictures as possible and ask for a quote. It will also be very helpful if you can let me know the deadline you need it to be delivered. Our email address is firstname.lastname@example.org. The quote is final and we are not in the position of bargaining.
2. If you are happy with the quote, please send full payment via PayPal at the above email address as well.
3. Send us the measurement from the guide above.
Please send no more than two costumes at a time and it is important you send files less than 300k in size.
Q: Is this a reliable website?
A: Over the years I have made over 100 Cosplay commissions for fans in Hong Kong, Japan and United States. We are sponsoring cosplay societies in 2 major Hong Kong universities. Payment is made at our merchant bank's secure site and we do not have access to your credit card information.
Q:What shipping method do you offer and how long does it take?
A:If you live outside Hong Kong and need the goods urgently, we use express shipping method for costumes, such as DHL and UPS. We ship from Hong Kong, delivery normally takes 7 working days on average. There can also be potential delays due to flight cancellation and customs clearance which are out of our control. For accessories and wigs, we use standard air mail; delivery can take around 20 working days. If your order is above $50, you can choose priority airmail at no additional cost. Priority airmail normally takes 7-10 working days and come with online tracking number. We will responsible for items lost or damaged in the post.
Q:When Can I Get My Costume?
A:Due to the high demand and the huge variation of the cosplay costume size, most costumes of our website are customized because it's unable for us to take large-scale mass production. Four steps are employed from the order processing to its finish: orders arrangement, tailoring, checkout and shipment.
There are 24 hours for us to collect and arrange the orders to our manufacturers after the customers placed an order, so if customers have some special or specific requirements for their orders after the order has placed(such as change the size, cancel order), we will handle those timely during the 24 hours. After the order arrangement, we will transfer the exact order information to our supplier and then they will begin to manufacture.
Once the manufacturer got the orders information from us, the designer will choose the corresponding fabric according to every order's style and customer's demands. Then they will prepare to begin the tailoring, the clipping workers will tailor the cloth according to the style and fabric provided by the designer. After that the final step is the elaborative sewing. All of these procedures are purely handmade which demands much patience and attention, so it needs 4 to 5 days for the tailoring. However, it is worthwhile as we hope our customers received a fancy costume from us.
We have special inspectors to check out the finished costumes; their job is to check two main aspects of the costumes. Firstly, check if there is some breakage or if the sewing is qualified. Secondly, they will inspect if the size, color and costume style are correspond to customers' order, also they will check if all the accessories are complete. The whole procedure is very careful, and after the product inspection, the inspectors will register and handle every costume well.
Once our shipping operator got the costumes, they will go to the internet to check the customers' shipping address and then fill in the shipping list carefully. After all of the shipping processes accomplished, we will call the International Air Service Cooperation to take the goods for delivery. It's may be relatively time-consuming as the long distance and many customs inspections, but as our shipping method is air transportation so it's save the shipping time to a large extent. Usually, the whole shipping time is 5 to 7 days if there is no problem on it, but the specific shipping time may vary from country to country.
Orders Arrangement (1day) + Tailoring (4-5days) + Checkout (0.5day) + Shipment (5-7days) = Get Your Costumes (10-13 days)
So what you need to do is just select the style you love in our site and place an order, then you can just wait for the fancy surprise costume we made for you.
Return Policy guarantee our customers benefits. We advise that customers count and check the goods immediately upon receipt.
7-day Return Policy and 15-day Exchange Policy Most XCoser.com Products!
Standard Return & Exchange & Cancellation Policy
You can initiate a return for most new and unopened items which are the defective within 7 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 15 days of delivery. We inspect all returned items and award a partial refund for opened or used products.
If the product you received has serious quality problem, such as holes, splits.
If the color of product you received is obviously different from the color of your order. **Please notice that color aberration due to the color effect by the PC monitor and weather condition is not included.
In cases above, please contact our Customer Service as soon as possible. According to your request, we will arrange return or exchange for you without delay. You need to send it back to us within 7 days since you received products. Please notice that we can not accept any return without being informed.
Many orders can be cancelled at no charge up within 24 hours. As the cosplay costumes are customized, we are sorry to deny cancel order after it's under processed.
If the size of product you received is not same with you order, we can provide a revise service based on your request.
If you have other problems or questions, please feel free to contact our Customer Service Department. We are all waiting to clarify for you.Your valuable suggestions will be highly appreciated.