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XCoser.com

Return Policy

Return Policy guarantee our customers benefits. We advise that customers count and check the goods immediately upon receipt.

7-day Return Policy and 15-day Exchange Policy Most XCoser.com Products!

Standard Return & Exchange & Cancellation Policy
You can initiate a return for most new and unopened items which are the defective within 7 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 15 days of delivery. We inspect all returned items and award a partial refund for opened or used products.


Return Policy
If the product you received has serious quality problem, such as holes, splits.
If the color of product you received is obviously different from the color of your order. **Please notice that color aberration due to the color effect by the PC monitor and weather condition is not included.
In cases above, please contact our Customer Service as soon as possible. According to your request, we will arrange return or exchange for you without delay. You need to send it back to us within 7 days since you received products. Please notice that we can not accept any return without being informed.

 

Cancellation Policy
Many orders can be cancelled at no charge up within 24 hours. As the cosplay costumes are customized, we are sorry to deny cancel order after it's under processed.

 

Exchange Policy
If the size of product you received is not same with you order, we can provide a revise service based on your request.

If you have other problems or questions, please feel free to contact our Customer Service Department. We are all waiting to clarify for you.Your valuable suggestions will be highly appreciated.