As soon as you place your order, you will receive a confirmation email.  At this time, the order is pending and has not yet been processed.

Once your order has been processed and ships, you will receive an email confirmation.  This email will contain your tracking number. If for some reason, you did not receive an email, please check your spam folder and add info@xcoser.com to your safe sender list.


After you have submitted your order, if you want to change your order detail or cancel your order, please be noted contact us via mail info@xcoser.com before order processed and shipped, normally order process time is 1-2 days. If your order has already been processed and shipped we will not be able to change order detail or cancel it.


While we do our best to keep our website up-to-date with inventory quantities, there could be an instance where the item you ordered suddenly becomes out of stock and is no longer available. If this does happen, you will be notified within 24 to 48 hours, If your order contains other items that are in stock, we will still ship them out to you and refund the cost of the unavailable item.

How can I pay for my order?

Choose your method of payment on the "Payment page" while completing your order. Xcoser accepts the following payment methods:

  • VISA or MASTER CARD credit/debit card
  • PayPal
  • XCOSER gift voucher

How do I use a promotional code?

Once you've reached the payment stage, enter your promotional code into the ' Apply coupon ' box, and enter the code exactly as it was given to you, without any spaces and click 'Apply'. If the code is valid, your discount will be applied! You'll be able to check this underneath the items as the discount value will have been removed and the price amended.